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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
DVD Profiler IOS
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DVD Profiler Unlimited RegistrantPeteruke
Registered: August 3, 2009
Posts: 9
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I'm sorry if this has been asked before but I recently downloaded the IOS version of DVD profiler with the intention of running it on my Ipad 2.  Unfortunately,  I was charging my IPOD which was plugged into the USB socket of my computer at the time. 

I unplugged the IPOD from the the computer and plugged my Ipad 2 in. Itunes opened, showing the programme in the apps section.  No matter what I did, I could not get it to install.  In the end, I was so frustrated, I deleted it from Itunes.

Firstly, can anyone establish what I did wrong and secondly, will I have to pay another £5.99 to try again?

Thanks in advance,
Peter
DVD Profiler Unlimited RegistrantStar Contributorrdodolak
Registered: March 18, 2007
Reputation: Superior Rating
United States Posts: 1,639
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Once you've purchased the app you shouldn't have to repurchase it assuming you purchased it under your iTunes account and your iPod and iPad are on the same account.  Did you try to resync your iPad to your iTunes account or check for new downloads?
 Last edited: by rdodolak
DVD Profiler Unlimited RegistrantPeteruke
Registered: August 3, 2009
Posts: 9
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I've done that but still nothing.  Can't even locate it on my Ipad.  Please could I have step by step instructions to get it running? I know I'm a pain, but I just don't know what else to do short of just putting it down to a bad experiance and £5.99 wasted.
DVD Profiler Unlimited RegistrantStar ContributorSpaceFreakMicha
Jesus-Freak
Registered: March 13, 2007
Reputation: High Rating
Germany Posts: 1,774
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Did you try to contact the apple support? Sounds more like an iTunes problem to me.
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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Try opening the app store app on your phone. Go to the updates tab. At the top should be something that says 'purchases' or 'purchased items' or something similar. You should be able to locate DVDP there with a cloud symbol next to it. tap the cloud symbol to download the app.
If you are unable to locate the app there, contact iTunes support because then something seems to be wrong with your purchase history.
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