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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Not shutting down correctly?
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DVD Profiler Unlimited RegistrantDavidEC
Wii#0441-6820-0158-3757
Registered: March 16, 2007
United States Posts: 154
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Ever since the update...
I keep getting a start up error, that I need to run the repair tool, I run the tool, shut down, restart, and get the error again,,loop to tool,,error,, loop

I am running WIN7-64 fully updated, I have run disc utilities to make sure no disc errors.

David
Growing older is mandatory...Growing up is optional...
"Time spent with cats is never wasted." - Sigmund Freud
Invelos Software, Inc. RepresentativeInvelos Support
Registered: April 1, 2007
Posts: 118
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Try running the program as an administrator by right-clicking the icon and selecting run as administrator.  This is not normally required - we're using this as a diagnostic test.
Invelos Software, Inc. Support Representative
DVD Profiler Unlimited RegistrantDavidEC
Wii#0441-6820-0158-3757
Registered: March 16, 2007
United States Posts: 154
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The "Administrator" startup seems to of cleared the error as long as I leave the startup with "Administrator" turned on.. ..if I turn it off the error loop comes back.. ..just a bit of a hassle to have an extra click on start up... ...which I never had in older versions.

David

(This did not take care of the window size error in another thread..)
Growing older is mandatory...Growing up is optional...
"Time spent with cats is never wasted." - Sigmund Freud
DVD Profiler Unlimited RegistrantStar ContributorLithurge
Paralysis by analysis
Registered: March 13, 2007
Posts: 1,279
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Hopefully they'll fix the issue, but you can default it to run using administrator settings quite easily in the meantime.

All you need to do is right click the DVD Profiler icon in the dvd profiler folder, select the compatability tab and tick the run as administrator box and click apply.

It will ask you to confirm it worked on exit the first time.
IVS Registered: January 2, 2002
Invelos Software, Inc. RepresentativeInvelos Support
Registered: April 1, 2007
Posts: 118
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The program does not require administrator rights to run correctly in a standard windows installation.  It may be that the windows user's rights are not set correctly.
Invelos Software, Inc. Support Representative
DVD Profiler Unlimited Registrantcrawdaddy
Registered: March 15, 2007
Posts: 2
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How do you check your windows user's rights?
DVD Profiler Unlimited RegistrantDavidEC
Wii#0441-6820-0158-3757
Registered: March 16, 2007
United States Posts: 154
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Quote:
The program does not require administrator rights to run correctly in a standard windows installation.  It may be that the windows user's rights are not set correctly.


I did not have the error with older versions of the software?? 
And I have been running DVDProfiler for close to if not more than ten years.

This just started happening with the newest version was released.

:David
Growing older is mandatory...Growing up is optional...
"Time spent with cats is never wasted." - Sigmund Freud
Invelos Software, Inc. RepresentativeInvelos Support
Registered: April 1, 2007
Posts: 118
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Some kinds of helper applications such as firewalls monitor programs and block access to resources such as the registry when they don't recognize them.  After an upgrade is installed, they don't recognize the program and so block it.
Invelos Software, Inc. Support Representative
DVD Profiler Unlimited RegistrantDavidEC
Wii#0441-6820-0158-3757
Registered: March 16, 2007
United States Posts: 154
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Quote:
Some kinds of helper applications such as firewalls monitor programs and block access to resources such as the registry when they don't recognize them.  After an upgrade is installed, they don't recognize the program and so block it.


I might say YES,, if the message was coming from my firewall / virus / program monitoring software as they all have their own error message(s), but this is the generic Windows Error.. when I follow the path to the install certificate I find that the Invelos Genuine Window's Certificate had expired 12/31/2014.

I have no current idea on how a software company updates these system certificates.

:David
Growing older is mandatory...Growing up is optional...
"Time spent with cats is never wasted." - Sigmund Freud
 Last edited: by DavidEC
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